FAQS

**Covid-19 Update**

Each paper print order (excluding originals) is fulfilled in the studio within 3-5 business days. Due to current events, shipping delays are occurring. Please note that many countries have had their imports from Australia temporarily restricted or stopped due to the effects of COVID-19. All information regarding these changes in service can be found by clicking here.

Can I get a custom piece? Do you offer commissions?

At this stage I’m too time-poor to offer commissions and custom pieces! One day in the near future I may find those elusive extra hours in the day and open my doors to commissions. If you’re interested in getting a custom piece, be sure to sign up to my Collector’s Club I’ll be broadcasting my availability there first.

However, if you are a business with a really cool idea and want to collaborate, pitch it to me and we’ll see what we can do!

Can you sign my paper print?

I only sign original artworks. Requesting a signature on a paper print at the checkout does not guarantee your print will arrive signed.

Will I get a Certificate of Authenticity with my print?

Only originals come with a Certificate of Authenticity.

Shipping original artworks will they be safe?

Originals are available for collectors worldwide. Each original painting is carefully packed in a kraft box with tissue and cotton padding and is delivered directly to your door via Australia Post or courier, depending on the location. Tracking information will be provided to keep you informed every step of the way.

The studio is not liable for import duties and taxes.

I asked you to do something at the checkout but you didn’t do it!

Requesting signatures, extras and hand-written notes for prints at the checkout does not guarantee that your prints will arrive with what was asked in the comments.

Taxes and Import Fees

The studio operates in New South Wales, Australia and is not liable for import fees on any products purchased internationally. This includes but is not limited to the commissioning of a custom piece, originals and products.

Items are declared at retail value for exporting and under no circumstance will documents be falsified.

Intellectual Property Notice

The studio retains all rights to the artwork created and distributed by Stephanie Holm. Reproductions of any and all artwork is at the sole discretion of the artist. This includes the rights of sold and commissioned artwork.

The collector (buyer) may not in any way reproduce the artwork without express written permission from the artist.

The purchase of partial or full rights to artwork produced by Stephanie Holm is firmly unattainable.

I’m an influencer and want to collaborate, what are my options?

Please contact @bystephanieholm directly on Instagram via your primary account and we can discuss details!

I represent a gallery, can we work with you?

Please fill out the form below and a representative will contact you within 48 hours.

Do you offer wholesale?

Absolutely! Wholesale is currently available for corporations, retail spaces, galleries and interior designers. Please note, as originals are in high demand, only paper prints are available for wholesale at this time. Please message the studio using the form below and a representative will be in touch.

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