Returns Policy
Every order is handled with the utmost care. Art is very personal and I want you to be delighted with your purchase.
Can I return the artwork I purchased?
Unfortunately, I can’t accept a return if you simply change your mind. I invest so much time and energy into creating each piece so please choose carefully. Colours may change slightly from monitor to monitor (or screen to screen) depending on your settings, colours can also look different in sunshine vs shade.
Art prints are very delicate (one could say extremely) and most cannot be re-sold upon return. My business is small and I do not offer print returns at this point so please be mindful of this when choosing the perfect artwork for your home!
If, however, there is an issue with your order, please fill in the form below and we can find a solution together.
The post office is taking a long time to deliver my order, can you help me?
The world continues to be impacted by COVID-19 and subsequent shipping delays are occurring. I have no control over the timeframe in which your order will be delivered. All I can do is to restate the information provided by Australia Post’s tracking page. You are provided with this tracking information when your order is fulfilled.
My order arrived damaged/was stolen…
I package each order with great care so that it arrives undamaged. When you receive your package, there will be care instructions on the front. Make sure your hands are clean and completely dry before handling your print.
Damaged artwork: If your artwork has arrived damaged, we will issue a replacement for you at the next available print run. Please provide adequate details, images and documentation of the damage. Minor creasing and bends can be flattened.
Lost or stolen: If your package is marked “Delivered” but is nowhere to be found, please first check your confirmation email to ensure that you provided the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect.
If you believe the order to have been stolen, please provide evidence of the matter so we can arrange to have a replacement sent out to you. You can contact the studio here.
Please be kind when reaching out and remember that we have no control over the treatment of your package during transit! We are a small business and it is just as upsetting for us to see damaged prints as it is for you to receive them.
Again, we want you to be thrilled with your purchase!
We will do everything in our power to help you have a spectacular experience with us.
Problem with your order? Use this form 👇
